IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

IBM hiring fresher graduates with good knowledge and application of relational database concepts, having Basic programming skills and web development understanding for the role of Software Technical Support Engineer.

Job Designation : Software Technical Support Engineer

Qualification : Bachelor’s Degree

Experience : Freshers / Experienced

Skill Set :

  1. Good knowledge and application of relational database concepts.
  2. Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
  3. Familiar with Cloud computing (AWS/Azure/GCP)
  4. Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
  5. Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
  6. Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
  7. Skilled at completing technical design via iterative mockups.
  8. Strong analytical and problem solving skills.
  9. Strong skills in data analysis/manipulation.
  10. Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
  11. Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
  12. Ability to quickly context-switch between multiple complex work streams.
  13. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  14. Client-focused attitude — a customer advocate.
  15. Team player with solid communication and presentation skills.

Job Description :

Join the team building the next-generation partner solutions at Apptio. The Partner Technology Services team will work closely with our partner ecosystem and internal teams to develop and bring to market joint solutions. This role involves understanding the technical needs of our partners, architecting solutions that serve both our partners and customers, and being the technical liaison between our company and partner organizations.   Provide technical support and training to our partners to ensure successful implementation and adoption of joint solutions.

  1. Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
  2. Operational management of clients (e.g. helping loading new data,
  3. maintaining and validating dashboard/report outputs, etc…)
  4. Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
  5. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
  6. Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
  7. Collaborate with other departments in the company to achieve customer satisfaction.

Location : Bengaluru, Karnataka, India

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