Shubh.dhv
Education
Bachelor of Arts in Economics
A Bachelor of Arts (B.A.) in Economics is a 3-year long graduate degree course that involves a study of the main aspects related to improving an organisation overall profitability through differentiation approaches and techniques. The curriculum of the Bachelor of Arts in Economics degree program comprises areas such as definition, nature, scope, concepts, utility, production, market, monopoly and other minor or major aspects of Economics.
Customer representative service
Responded to customer inquiries via phone, email, and chat, and resolved issues in a timely and efficient manner Maintained accurate records of customer interactions and transactions in the company's CRM system Collaborated with other departments to resolve complex customer issues and improve customer satisfaction Educated customers on special pricing opportunities and company offerings. Consistently met or exceeded monthly performance metrics, including call volume, customer satisfaction ratings, and average handling time.