NatWest Group a relationship bank for a digital world, is engaged in the business of providing back office/ IT support services in the nature of information technology and information technology enabled services.

NatWest Group looking for fresher graduates with good customer service skills, having good organisational skills and industry knowledge for the role of Customer Service and Operations Analyst.

Job Designation : Customer Service and Operations Analyst

Qualification : Bachelor’s Degree

Experience : Freshers

Skill Set :

1. Good customer service skills.
2. Awareness of changes in trends, policies and regulations
3. An understanding of our industry and its customers
4. A thorough understanding of products, processes and banking systems
5. Good organisational skills and industry knowledge.
6. Good knowledge of MS Office applications.
7. Good communication skills.

Job Description :

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

1. Authorising and investigating all transactions to defined KPIs
2. Providing specialist support by monitoring and sharing MI
3. Collecting and analysing the required information from the customers and businesses
4. Reviewing processes which could be enhanced to improve the customer experience

Location : Gurugram, India