Onyango Franklin Okoth

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responded promptly to service requests, ensuring timely resolution and minimal downtime for users. Troubleshot and diagnosed technical problems, utilizing appropriate tools and resources to identify root causes. Installed, configured, and maintained computer hardware, software, and peripherals, ensuring compatibility and optimal performance. Set up and maintained network infrastructure, including routers, switches, and access points, to ensure connectivity and reliability. Installed, configured, and maintained CCTV systems, including cameras, monitors, and recording equipment, to ensure effective surveillance and security. Performed regular maintenance and inspections of CCTV systems, including cleaning, testing, and adjusting settings as necessary. Assisted with the implementation of IT policies and procedures, ensuring compliance with relevant regulations and standards. Provided training and guidance to users on the use of IT systems, software applications, and CCTV equipment. Maintained accurate records of IT inventory, including hardware, software licenses, and maintenance agreements. Collaborated with other IT team members and departments to resolve complex technical issues and improve overall system functionality.