Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for Supply Chain optimization, Pricing strategy, Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Syncron looking for a Technical Support Engineer with expertise in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.

Job Designation : Technical Support Engineer

Qualification : Bachelor’s Degree

Experience : Freshers

Skill Set :

1. Sound knowledge of Java Enterprise Edition solutions or other objective programming language
2. Expertise in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
3. Familiar with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
4. Strong troubleshooting and critical thinking skills.
5. Business knowledge of SCM
6. Efficient reading of Java source code and experience with bug-fixing.
7. Practical experience in Eclipse or a similar development platform.
8. Experience with version control systems (git)
9. Excellent English skills, both verbal and written.

Job Description :

Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through a case management tool and providing pro-active supervision for Syncron applications. The nature of the customer cases can be broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

1. Providing Technical and Business Support to our customers.
2. Configuring Syncron’s products to fulfil customer’s needs.
3. Gathering, analyzing, and documenting customer requirements.
4. Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
5. Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
6. Providing fault isolation and root cause analysis for technical issues.
7. Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
8. Providing configurations, troubleshooting, and best practices to customers.
9. Ensuring SLAs are strictly adhered to.

Location : Bengaluru, Karnataka, India