HCL Technologies Limited, HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company

HCL looking for fresher graduates with excellent written and verbal communication skills and having excellent customer handling skills for the role of Customer Support Executive.

Job Designation : Customer Care Representative

Qualification :  Any Graduate

Experience : Freshers

Skill Set :

1. Basic understanding of HTML, JavaScript, and CSS.
2. Familiarity with web concepts and development technologies.
3. Good customer service skills.
4. Sound working knowledge of MS office.
5. Should display good analytical abilities.
6. Good computer skills.
7. Excellent written and verbal communication skills.
8. Display empathy, ownership, and sincerity in addressing customer requirements.

Job Description :

1. Handle customer service desk operations in a technical program.
2. Troubleshoot with a web development background (preferred).
3. Provide support for Ads, including campaign management and optimization.
4. Respond to customer support queries via chat, email & call, ensuring adherence to training standards, frameworks, and policies.
5. Diagnose and resolve customer issues.
6. Create and optimize Ads accounts at scale.
7. Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
8. Manage tasks through ticketing systems and prioritize client requests to meet SLAs.

Interested candidates can directly be walk-in at the given address

Walk-in Details:

Walk – in Date : 23 November – 24 November

Walk – in Time : 10.00 AM – 5.00 PM

Venue : HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact Persons: Shikha Tanwar: (7678561318) (Call/WhatsApp) / Ashish Durgapal

Please carry:

1. 1 Updated Resume
2. 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)