Are you looking to kickstart your career in a dynamic and fast-growing industry? We have an exciting opportunity for you to join our team as a Customer Service Associate. As a fresher, this is your chance to gain valuable experience and develop essential skills in the BPO sector.

Tech Mahindra hiring Under-Graduate/Graduate and Fresher/Experience candidates who are willing to join immediately for the position of Customer Support Executive.

Job Designation : Customer Support Executive

Qualification : Any Graduate

Experience : Freshers / Experienced

Salary :   Up to 4.5 LPA

Skill Set :

1. Good customer handling skills.
2. Working knowledge of MS Office applications.
3. Basic computer knowledge.
4. Need immediate joiners.
5. Good analytical and problem solving skills.
6. Should be flexible to WFO (Work from Office)
7. Should be flexible to work in Rotational shifts (Including night shifts)
8. Excellent English language skills (verbal and written).

Job Description:

1. Handling customer queries on Web Chat, E-mails and Social Media
2. Educate current and potential customers with product and service information
3. Maintain accurate customer records
4. Identify and escalate priority issues to the Team Leader and Ops Team
5. Actively participate in team meetings
6. Handle all queries in a polite, professional manner
7. Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
8. Educate customers on services and processes
9. Escalate any issues to the Team Leader
10. Achieve agreed KPIs and Objectives
11. Adhere strictly to shift schedules
12. Adhere to laid down internal policies, procedures and processes
13. Work collaboratively with the team

Interested Candidates can share their resume on 7980124030.

Walk – in Details :

Walk-in Date : 25 November – 1st December

Walk – in Time : 9.30 AM – 5.30 PM

Location :  TMTC SEZ – Bahadurpally, Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village District – Ranga Reddy, Hyderabad, Telangana 500043

Contact person – Kunika/Sony