Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
Sutherland looking for fresher Customer Service Non-Voice Process who want to build their careers in the customer service domain by having excellent communication and written skills.
Job Designation : Customer Service Non-Voice Process
Salary : Upto 3 LPA
Qualification : Any Graduate
Experience : Freshers/ 0 – 2 years
Skill Set :
- Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Proficient in MS Office applications like word, excel etc.
- Effective time management skills and customer handling skills.
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
Job Description :
As a Customer Service Representative, you will handle inbound customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
- Handle inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
Walk-in Details :
Walk-in Date : 17th December – 19th December
Walk-in Time : 9.30 PM – 5.30 PM
Address : Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063
