Cornerstone mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day.

CornerStone hiring fresher Support Operations Intern with sound knowledge of web development technology, such as JavaScript, HTML, CSS, having proficiency in QE/Testing.

Job Designation : Support Operations Intern

Qualification :  BE/BTech/MCA

Experience : Freshers

Skill Set :

1. Technical aptitude and willingness to learn.
2. High organizational skills and attention to detail.
3. Experience with customer service management software (Salesforce a plus).
4. Customer Service or Technical Support experience.
5. Proficient with Microsoft Office applications
6. Excellent verbal and written communication skills.

Job Description :

1. Monitor case escalation inbox and provide email acknowledgement response to internal requestors.
2. Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
3. Create a case escalation in Salesforce CRM.
4. Ensure proper ownership and action is taken on case escalations.
5. Perform basic reporting on volume and quality of case escalation requests.

Location : Pune, India