NCR  Atleos (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.

Job Designation : IT Help Desk Intern

Qualification : BTech/M tech

Experience : Freshers

Salary : 4 LPA – 10 LPA

Skill Set :

1. Ability to diagnose and resolve basic technical issues.
2. Tech savvy with working knowledge of office automation products, databases and remote control
3. Customer-oriented and cool-tempered.
4. Good understanding of computer systems, mobile devices and other tech products.
5. Proficiency in English.
6. Excellent communication skills.

Job Description :

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions
3. Determine the best solution based on the issue and details provided by customers
4. Walk the customer through the problem-solving process
5. Direct unresolved issues to the next level of support personnel
6. Provide accurate information on IT products or services
7. Record events and problems and their resolution in logs
8. Follow-up and update customer status and information
9. Pass on any feedback or suggestions by customers to the appropriate internal team
10. Identify and suggest possible improvements on procedures
11. responding to technical support calls from end users of computers and software applications
12. setting up and installing new computers, networks and software

LOCATION : Mumbai, India