Wipro is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience.
Wipro Hiring Fresher graduates for the role of Customer Service Executive Voice Process.
Job Designation : Customer Service Executive
Qualification : Graduates
Experience : Freshers / 0 – 3 years
Salary : Upto 4 LPA
Skill Set :
- Exceptional customer service, active listening, verbal and written communication skills.
- Building lasting relationships with clients and team members based on trust and reliability.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills
- Customer handling and complaint management experience.
- Highly self-motivated to achieve high standards in both quantity and quality
- Ability to work in a high-pressure team environment, reacting positively to change and adapting to new processes quickly.
- Ownership and accountability of customer issues and self-driven.
- Adapting to change in the scenario and implementing learning.
- High energy level and personal resilience.
Job description :
- Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
- Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
- Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
- Utilize software databases, scripts and tools appropriately.
- Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
- Understand company products, service and policies.
- Take part in training and other learning opportunities to expand knowledge of the company and position.
- Adhere to all company procedure and policies.
Walk-in Date : 24 February – 5th March 2025
Walk-in Time : 10.00 AM – 2.00 PM
Venue : Wipro Technologies, Hinjewadi Phase 2, Pune, Maharashtra- 411057
