At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Job Designation : Customer Service Analyst

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
2. Good oral and written communication skills in English
3. Good listening and decision making skills.
4. An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
5. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
6. Free and confidential counseling support through our Healthy Minds program
7. Career development and training opportunities

Job Description :

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Handle Escheatment calls and faxes.
• Process Refund Requests, Overspend and Excessive balance cases
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation
• Leverage expertise in analyzing risk related data, identifying fraud connections
• Manage change effectively to meet / exceed performance targets