NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

NTT DATA looking for fresher Graduate Trainee  programming languages such as C/C++,C#, Java, JavaScript, Python, Node. js, etc., having sound knowledge of cloud architecture and services in multiple public clouds like AWS, GCP, Microsoft Azure, and Microsoft Office 365.

Job Designation : Graduate Trainee

Qualification : Bachelor’s degree

Experience : Freshers / Experienced

Skill Set :

1. Ambitious self-starter who is passionate about IT.
2. Solid expertise at using sound judgment to escalate an issue to a higher level.
3. Methodical in approach to ticket resolution.
4. Demonstrates an ability to interact with a variety of stakeholders.
5. Demonstrates required integrity to ensure excellent client service and retention.
6. Team player with excellent attention to detail and client focused.
7. Effective verbal and written communication skills.
8. Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

Job Description :

1. Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
2. Uses Managed Services product and process knowledge along with discretion to respond to tickets
3. Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
4. Flags the need for such content, when relevant articles are not available
5. Provides timely updates to clients, when requested, on any pending requests or tickets.
6. Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
7. Produces breach and aging reports for tickets opened by the service desk.
8. Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
9. Uses sound judgment to escalate an issue to a higher level.
10. Ensures that a professional level of service quality is maintained and that clients are satisfied.

Location : Bangalore, Karnataka, India