Capgemini a global leader in partnering with companies to transform and manage their business by harnessing the power of technology looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT).
Capgemini hiring fresher graduates for the role of Voice Process.
Job Designation : Voice Process
Qualification : Bachelor’s/ Master’s Degree
Experience : Freshers/ 0-2 Years
Skill Set :
- Strong Communication & Customer Service Skills.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
Job Description :
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Establishing a positive relationship with all clients and customers in person.
- Handling customer concerns and complaints in a timely manner.
Location : Kolkata, India
