Genpact  a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Genpact inviting applications for the role of Process Developer.

Job Designation : Process Developer

Qualification : BE/BTech/MCA

Experience : Freshers

Skill Set :

1. Good analytical and problem solving skills
2. Ability to communicate verbally and through emails with businesses
3.  Proven ability to build effective working relationships with clients & internal stakeholders
4. Positive attitude with a focus on continuous process improvement and an open mind to change BPO or Captive work experience.
5. Excellent Written and Verbal Communication skills.
6.  Ability to facilitate and own resolution of discrepancies and disputes.
7. Ability to handle multiple priorities within strict time constraints.
8.  Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.
9.  Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.

Job Description :

1. Transaction processing according to standard work & SOP
2. Prioritize transactions according to documented guidelines to meet SLA
3. Plans and organizes tasks and work responsibilities to achieve objectives
4. Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
5. Assist with/perform other team tasks as required.
6.  Accurately maintain and record data for production
7. Understand and apply LM’s Core Competencies.
8. Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required

Location : Noida, India