Ajay Kumar Sinha

Sr. Customer Care Executive In Reliance Life Insurance Co. Ltd from
November 2009 to February 2022.
Job Responsibilities:
 Managing a team of representatives offering customer support.
 Overseeing the customer service process.
 Resolving customer complaints brought to your attention.
 Creating policies and procedures.
 Planning the training and standardization of service delivery.
 Selecting and hiring new staff.
 Monitoring the work of individual representatives and of the team.
 Conducting quality assurance surveys with customers and providing
feedback to the staff.
 Possessing excellent product knowledge to enhance customer support.
 Maintaining a pleasant working environment for your team.
 Cash/Cheque Management & Banking process.