Dunom

⦁ Initiating and/or implementing corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained. ⦁ Answering client queries through inbound and outbound. ⦁ Ensuring first call resolution is achieved by offering customer satisfaction and sorting client issues 100%. ⦁ Ensuring all issues raised are captured and escalated through the right channels. ⦁ Building repeat sales through strong customer relationships by focusing on customers’ wants and needs. ⦁ Ensuring high customer satisfaction levels after a sale and increasing customer retention. ⦁ Gathering and documenting information about the customer and the product. ⦁ Performing duties as may be assigned. ⦁ Attract potential customers by answering product and service questions and suggesting information about other products and services.