Aniket Ramnath Deshmukh

I am an experienced B2B Technical Support Specialist with a strong background in Salesforce CRM technical support and comprehensive international technical assistance. My expertise spans system, networking, and user permission-related issues in a 24/7 support environment. Key Skills and Experience: Network Infrastructure Management: Expertise in Zscaler, Okta, Active Directory. Cross-Platform Support: Proficient with macOS, Windows, Android, iOS. System Administration: Active Directory management, user accounts, group policies. Endpoint Security Management: Using Jamf Pro, Salesforce Authenticator. VDI Management: Skilled in Citrix to support remote work capabilities. Certifications: Completed courses in CCNA, Red Hat; working towards AWS Practitioner certification. My experience makes me highly proficient in technical support, network management, and cross-platform systems administration, equipped to handle complex technical challenges.