asthaparnami455

Quality Analyst Sepl’18-Aug’20 Jaipur, India  Learned the functionalities of the applications.  Did the Performance UI testing of the Applications.  Did the Regression Testing of the Application  Tested the applications after the bug fix.  Associate Site Reliability Engineer Sep’20 – Aug’ 21  Incident Analysis for Production Environment in Rotational shifts  Monitoring of the applications.  Attended client calls to resolve the incidents within the SLA. Project Manager Sep’ 21 - Present  Over 2 years of experience as a Jira Administrator, specializing in incident management.  Proficient in designing, configuring, and maintaining Jira projects, workflows, and schemes.  Skilled in integrating Jira with other tools and platforms for enhanced incident tracking and resolution.  Strong problem-solving abilities with a keen attention to detail, ensuring data accuracy and system efficiency.  Excellent communication and teamwork skills, collaborating with cross-functional teams to achieve incident management goals.  Certified Jira Administrator with a deep understanding of Jira best practices from Udemy.  ITIL Foundation Certified for the best Service Management Practices.  Documentation of the Processes.  Automation for Jira Rules.  Maintaining the Kanban Board for the engineering tasks.  Creating the Jira Dashboards and Filters.  Creating and Setup EazyBi Dashboards.

 Worked as Process associate in supporting one of the USA largest fleet leasing businesses.  Was working remotely in providing support to the Accounts payable team in USA (Eden Prairie & Sparks).  Notifying/updating remote team regarding missed/pending Dealer Invoice Payments.  Updating system billing information by verifying multiple documents received through e-mails and faxes from various dealers and vendors across USA, and identifying the delivery & invoice received date.  Identifying discrepancies in Dealer Invoice and Elements System to get balance amount if any; thus, submitting request for verification to dealer and/or vendors.  Archiving and categorizing various Fleet leasing documents and invoices under NVA and Vendor Payment for future reference.  Awarded generously by client appreciation from the main.

 Organize each week & coordinated with them in meetings and conferences to decide for refreshments and meals.  Work & Coordinate with Engineers on special projects, scheduling meetings and promptly making required travel arrangements.  Handling calls and making changes, when necessary, swiftly transferring phone calls to dedicated department.  Answered customer calls and guided them by solving their predicaments.  My role requires the ability to receive and greet clients politely, handle a variety of customer service and administrative tasks and to resolve customer issues leaving a positive impression of the firm in their minds.  Sorted general complaints and issues of workers and customers. Also calmed upset workers and customers researched issues and rapidly solved problems and rebuilt their trust.  Set appointments for Doctors, Clients and Customers per request, with due consideration to their schedules.  Assist in the training of new receptionists.  Performed data entry and maintains operational and confidential records.