Chilumula RAMYA

*Diagnose problems and come up with solutions to repair them *Re-check & confirm the details captured in the report are correct Check the Diagnose process done at Front end team and order the required part *Provide customers with in-depth information about available OEM (original equipment manufacturer)part options *Timely updates to customer about repair progress *Having regular check on Open repairs & ensure timely closure *Active check & timely revert on mails received *Ability to know about the Revenue Target – Achieved Vs Shortfall *Answer customer query's- If required *Knowledge on Latest Product News & Software updates *Having responsibility taken in achieving Revenue Target given to Front End technician *Required foresee on escalations, immediately escalate to Apple or reporting head *Build and maintain relationships with customers to achieve Customer Satisfaction ratings. *Cooperate with Entire team and share information across whenever required *Follow all company's filed procedures and protocols