Govind Gupta

Documentation of standard operating procedures. Call logging from end-users and allocation to respective on-site resources from specific domain. Call Tracking up to the resolution and satisfactory feed-back from the end-user. Vendor Escalation for calls related to 3rd party vendor dependency (i.e. replacement of parts for warranty hardware, leased line Service providers. SLA Management of 3rd party Vendors. Call analysis and generation of standard call reports. Monitor performance of on-site skilled resources on timely interval with pre-defined evaluation methodology.

Managing information technology and computer systems. Ensure security of data, network access and backup systems. Controlling and evaluating IT and electronic data operations. Ensure security of data network access and backup systems. Managing and storing data using computers, software, databases, networks, and servers. Managing and monitoring all installed network appliances, systems, and related infrastructure (cloud and on-premise). Installing, configuring, testing, and maintaining network-related operating systems.