rajkumarkata7@gmail.com

• Understand the Business requirements, identifying gaps and proactively proposing the requirements in all aspects • Preparing the release wise system testing report to Project team and Customer • Handling the Appellate desk and resolving the networking as an Appellate executive • Responsible for providing support and Troubleshooting issues that cause outage in Customer services • Resolved residential customer concerns received by phone, correspondence, and Internet email while developing customer satisfaction • Interacted with internal business teams to solve customer issues • Processed undeliverable mail/correspondence. Preformed data entry support work • Achieved high ratings on all monthly quality audit