rushikeshghute883@gmail.com

o Ensured seamless service availability for end-users by managing DI and ticket resolutions in the Proximus Project. o Collaborated with cross-functional teams to address and resolve order-related issues effectively. o Analyzed and logged defects, proactively identifying and addressing data quality issues to minimize disruptions. o Suggested and implemented workarounds to reduce backlogs and improve operational efficiency. o Troubleshot technical issues and maintained detailed documentation to enhance process quality and capabilities. o Managed and optimized scheduled daily reports, leveraging team knowledge to drive operational improvements. o Successfully delivered multiple projects for Telstra, ensuring on-time completion and client satisfaction. o Provided regular project updates to clients, fostering transparency and addressing concerns promptly. o Monitored and analyzed order statistics to optimize tracking, reporting, and overall project outcomes. o Identified and implemented workflow improvements, contributing to increased efficiency and reduced project timelines. o Transitioned to the IPSOC team to focus on creating and processing orders, enhancing accuracy and streamlining workflows. o Worked closely with cross-functional teams to align project goals and deliverables with client expectations.