Digoju Showryasri

I have a professional experience of 1.8 years in IT technical support for Service Desk and Identity & Access Management (IAM). Skilled in diagnosing and resolving customer-reported incidents, working knowledge of Active Directory services, the Office 365 portal, the Azure portal, and cloud exchange Monitoring tickets and resolving user issues, responding within SLAs, and troubleshooting access-related incidents in Service Now. Proficient in tasks like creating or modifying DL or shared mailboxes. Setting up new user's accounts and profiles and dealing with password issues. Experience taking escalation and TRT calls when needed for the work. And providing efficient responses to incidents. I am experienced in delivering excellent customer service through live chat, calls, managing emails and tickets, and utilizing Microsoft Teams and Outlook. Proficient in resolving software and hardware issues for end-users and adept at incident documentation, prioritization, and root cause analysis. Excels in remote desktop assistance, implementing and ensuring secure remote access.