Sujith Sunil

Technical Support: Provide advanced support for complex customer issues and act as a point of escalation for difficult cases, ensuring swift and effective resolution.Documentation: Maintain thorough and up-to-date documentation of support processes, systems, and policies to ensure consistency and compliance. •Data Analysis: Expertly collect, analyze, and interpret customer support data to identify trends, patterns, and areas for improvement, resulting in enhanced service delivery. • Process Improvement: Proactively identify opportunities to streamline and enhance customer support processes, driving efficiency and effectiveness across the team.