Module 5 · Quality and growth Lesson 15 of 15
The support interview and the 30-60-90 plan
A support interview tests tone, patience and judgement more than knowledge. Come with a story, a plan and one question that shows you understand the job.
Worked example
The 30-60-90 plan - learn, perform, improve - turns "I want this job" into "here is what I will do in it".
Your practice task
Write your own 30-60-90 plan and one behavioural story in the STAR shape.
Do this before moving on. Reading a solution teaches the shape of it; typing it teaches you.
Key takeaway
A support interview tests tone, patience and judgement more than knowledge. Come with a story, a plan and one question that shows you understand the job.
Keep your place in this course
A free account saves which lessons you have finished and unlocks the certificate. The lesson itself stays free to read.
Create free account or sign inCourse complete
You finished every lesson.
Your certificate is ready, and the projects you built are the proof to attach to an application.
Almost there
15 lessons left of 15
Finish every lesson to unlock the certificate. Each one ends in a practice task — do them and the final project brief writes itself.