Module 3 · Growing out of the floor Lesson 9 of 15
The 90-day plan that gets you promoted
Days 1–30 learn the product and hit the metrics; 31–60 take the hardest queue nobody wants; 61–90 own something visible, like a knowledge-base article that reduces repeat tickets.
Worked example
Volunteering for the messy queue sounds like more work and is the fastest route to being trusted, because it is the queue where the answers are unclear and where people notice who steps up.
Your practice task
Write your own 90-day plan with one visible deliverable in the last thirty days, and name the person you would show it to.
Do this before moving on. Reading a solution teaches the shape of it; typing it teaches you.
Key takeaway
Days 1–30 learn the product and hit the metrics; 31–60 take the hardest queue nobody wants; 61–90 own something visible, like a knowledge-base article that reduces repeat tickets.
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Finish every lesson to unlock the certificate. Each one ends in a practice task — do them and the final project brief writes itself.