Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Accenture hiring fresher Software Engineer – Application Tech Support Practitioner with good technical skills, having sound knowledge of IT service management tools, strong understanding of ITIL framework and incident management processes.

Job Designation : Software Engineer – Application Tech Support Practitioner

Salary : 4 LPA –  7 LPA

Qualification :  Any Graduation

Experience :  Freshers / 0-2 years

Skill Set :

  1. Proficiency in Service Desk Management.
  2. Solid grasp of cloud technology advancements and their impact on service desk management.
  3. Strong understanding of ITIL framework and incident management processes.
  4. Experience in troubleshooting and resolving technical issues.
  5. Sound knowledge of IT service management tools.
  6. Familiarity with remote support tools.
  7. Ability to prioritize and manage multiple tasks.
  8. Attention to detail and problem-solving abilities.
  9. Excellent communication and interpersonal skills.

Job Description :

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As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.

  1. Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
  2. Manage service desk operations, ensuring world-class system performance.
  3. Utilize deep product knowledge to interpret and design resolutions for client issues.
  4. Collaborate with cross-functional teams to ensure quality and exceptional communication.
  5. Stay updated with the latest advancements in service desk management and cloud technology.

Location : Gurugram, India

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