Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Accenture hiring fresher Software Engineer – Application Tech Support Practitioner with good technical skills, having sound knowledge of IT service management tools, strong understanding of ITIL framework and incident management processes.

Job Designation : Software Engineer – Application Tech Support Practitioner

Qualification :  Any Graduation

Experience :  Freshers / 0-2 years

Skill Set :

  1. Proficiency in Service Desk Management.
  2. Strong understanding of ITIL framework and incident management processes.
  3. Experience in troubleshooting and resolving technical issues.
  4. Sound knowledge of IT service management tools.
  5. Familiarity with remote support tools.
  6. Ability to prioritize and manage multiple tasks.
  7. Attention to detail and problem-solving abilities.
  8. Excellent communication and interpersonal skills.

Job Description :

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application.

  1. Participate in Problem Solving discussions.
  2. Provide support to clients and address their technical issues.
  3. Troubleshoot system or application problems and provide timely resolutions.
  4. Collaborate with cross-functional teams to ensure smooth operation of the system or application.
  5. Document and maintain records of client issues and resolutions.
  6. Stay updated with the latest product knowledge and industry trends.
  7. Contribute to process improvement initiatives.
  8. Assist in training new team members.

Location : Bengaluru, Karnataka, India

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