Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Accenture hiring fresher Learning Operations Associate with good technical skills, having sound knowledge of IT service management tools, strong understanding of ITIL framework and incident management processes.
Job Designation : Learning Operations Associate
Qualification : Any Graduation
Experience : Freshers / 0-3 years
Skill Set :
- Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
- Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
- Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
- Communicate training schedules, changes, and updates to relevant stakeholders promptly.
- Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
- Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
- Assist in Process Improvement initiatives.
- MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite
Job Description :
- Your expected interactions are within your own team and direct supervisor .
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments •
- The decisions that you make would impact your own work •
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work •
- Please note that this role may require you to work in rotational shifts
Location : Mumbai , India
