Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

Amazon IT Service Desk (SD) has an immediate opening for Software Engineer IT Support Associate position.

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Job Designation : Software Engineer IT Support Associate

Qualification : Bachelor’s degree

Experience : Freshers / 0 – 1 year

Skill Set :

  1. Good knowledge in programming languages C, C++, Java and Python etc.
  2. Basic Knowledge on IT Troubleshooting on end user devices.
  3. Solid Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
  4. Good Understanding and troubleshooting skills on Network.
  5. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux.
  6. Familiarity using computer and software Experience using any gadgets or devices.
  7. Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
  8. Good communication skills.

Job Description :

Amazon’s IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

  1. Resolving issues on various client devices, including desktops, laptops, printers, and scanners.
  2. Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
  3. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
  4. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
  5. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.

Location : Bengaluru, Karnataka, India

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