Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Amazon IT Service Desk (SD) has an immediate opening for Software Engineer IT Support Associate position.
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Job Designation : Software Engineer IT Support Associate
Qualification : Bachelor’s degree
Experience : Freshers / 0 – 1 year
Skill Set :
- Good knowledge in programming languages C, C++, Java and Python etc.
- Basic Knowledge on IT Troubleshooting on end user devices.
- Solid Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
- Good Understanding and troubleshooting skills on Network.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux.
- Familiarity using computer and software Experience using any gadgets or devices.
- Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Good communication skills.
Job Description :
Amazon’s IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
- Resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
Location : Bengaluru, Karnataka, India
