Join the Ansys Customer Excellence team as Technical Support Engineer to support customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business.

Job Designation : Technical Support Engineer

Qualification : Bachelor’s / Master’s degree

Experience : Freshers / 0 – 2 years

Skill Set : 

1. Proficient knowledge of Python.
2. Familiar with software development life cycle and troubleshooting.
3. Sound Knowledge of Structural mechanics & Finite Element Analysis.
4. Experience of being part of engineering product development cycle.
5. Strong organizational and time management skills, possesses a sense of urgency
6. Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
7. Engaging personality, engineering curiosity and willingness for continuous learning
8. Ability to work independently, as well as with others in a diverse team environment
9. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
10. Projects a professional image and demonstrates business acumen, driven to succeed
11. Interested in working with customers and willing to travel.

Job Description :

You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

1. Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners
2. Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
3. Identify the knowledge gap based on the latest industry trends and requirements.
4. Work with multiple subject matter experts to address the gaps.
5. Create knowledge on the latest Ansys product releases.
6. Develop technical expertise in one or more simulation areas.
7. Design, construct, and maintain data. Data pipeline development
8. Participate in other strategic and company initiatives, as needed.
9. Be agile and open to new responsibilities based on the business need.
10. Learn and gain expertise in new technical areas as and when required.
11. Developing simulation best practices, solutions, FAQs for knowledge base
12. Develop and strengthen long-term relationships with customers.
13. Develop technical expertise in one or more simulation areas
14. Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
15. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements

Location : Pune, India