Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Join Barclays as a Infrastructure Software Engineer where you’ll spearhead the evolution of our digital landscape, driving innovation and excellence.
Job Designation : Software Engineer
Salary : 8 LPA – 12 LPA
Qualification : Bachelor’s/Master’s Degree
Experience : Freshers / 0 – 2 years
Skill Set :
- Flexibility in hours of work and ability to work changing shifts patterns.
- Effective communication, including questioning skills.
- Ability to work independently or as part of a team.
- Achieving high standards and delivering results with accuracy and attention to detail.
- MS Office Applications (preferably, Excel, word & PowerPoint).
- Risk awareness.
- Min Typing speed of 20-25 wpm & 80% accuracy in the test.
- Excellent analytical skills and an ability to solve issues.
Job Description :
- Support the provision of customer service through various communication channels including chat, email and phone.
- Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Location: Chennai, India
