Why this job matters

The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT’s products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.

What you’ll be doing

1. Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers
2. Contributes to strategic decisions around the future direction of BT’s products and product design strategy
3. Drives the design of end-to-end user flows and experiences within BT’s design systems and/or standards
4. Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact
5. Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working
6. Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs
7. Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads
8. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights
9. Mentors other product designers, helping to improve the team’s craft and meet ambitions as well as act as a technical resource.

The skills you’ll need

• Content Design
• Interaction Design
• User Experience Design
• User Experience Strategy
• User Centred Research
• User Journey Mapping
• Visual Design
• Product Design
• Data Analysis
• User Centred Design
• Prototyping
• User Interface Design
• Workshop Coordination
• Accessibility & Inclusive Design
• Decision Making
• Growth Mindset
• Inclusive Leadership

About Company :

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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