CGS are an applications, learning and outsourcing company that supports clients’ most fundamental business activities.
CGS currently seeking fresher graduates for Customer Support International Non Voice Process.
Job Designation : International Chat Process
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Proficient in MS Office applications like word, excel etc.
- Effective time management skills and customer handling skills.
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
- Freshers and Experienced with graduation is mandatory.
Job Description :
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Remain updated in client and internal processes, technology applications, utilities, and products,
- Utilize various internal and client-based tools and applications for customer management and servicing,
- Conduct data entry, documentation, and case management.
Walk-in Details :
Walk-in Date : 9th December – 18th December
Walk-in Time : 11:00 AM – 05:30 PM
Address : Computer Generated Solutions India Private Limited 2-91/B/12 & 13, Hitech City Main Road, Khanamet, Madhapur, Hyderabad, Telangana 500081.
