Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

Cognizant seeking fresher graduates with excellent customer handling skills, having strong technical skills for Non Voice Process Executive role.

Job Designation :  Process Executive-  Customer Service Associate 

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
2. Good knowledge of MS office applications.
3. Ability to use a desktop computer system.
4. Excellent documentation skills.
5. Good process knowledge and business management skills.
6. Good comprehension skills ability to clearly understand and state the issues customers present
7. Ability to concentrate follow customers issues without distraction to resolution
8. Good composition skills ability to compose a grammatically correct, concise, and accurate written response
9. Work successfully in a team environment as well as independently
10. Ability to communicate correctly and clearly with all customers
11. Excellent typing skills
12. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
13. Ability to work overtime as required by business
14. Ability to approach problems logically and rationally
15. Action oriented and self-disciplined
16. Organized and detail-oriented

Job Description :

1. Follow all compliance and security measures relating to client data.
2. Take action on process changes and updates and handle the same with proper research.
3. Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
4. Adhere to process norms and structure.
5. Ability to gather information via outbound calls to businesses within specific country locations.
6. Ability to work with a high degree of accuracy.
7. support users to make bookings/ reservations with various types of businesses
8. work with great attention to detail / content review
9. Have an extensive exposure to customer service
10. Work in a rapidly changing environment
11. Work with high profile tech/ evolving AI

Walk in Details :

Walk – in Date : 14th September

Walk – in Time : 10.30 AM – 1.30 PM

Venue : Cognizant Technology Solutions,Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081

Contact – Shifa