Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

Cognizant seeking fresher graduates with excellent customer handling skills, having strong managment skills for Non Voice Process Executive role.

Job Designation :  Process Executive-  Customer Service Associate 

Qualification : Any Graduate

Experience : Freshers

Skill Set :

  1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
  2. Good knowledge of MS office applications.
  3. Ability to use a desktop computer system.
  4. Excellent documentation skills.
  5. Good process knowledge and business management skills.
  6. Good comprehension skills ability to clearly understand and state the issues customers present
  7. Ability to concentrate follow customers issues without distraction to resolution
  8. Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  9. Work successfully in a team environment as well as independently
  10. Ability to communicate correctly and clearly with all customers
  11. Excellent typing skills
  12. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  13. Ability to work overtime as required by business
  14. Ability to approach problems logically and rationally
  15. Action oriented and self-disciplined
  16. Organized and detail-oriented

Job Description :

The process associate is expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions or concerns.

Productivity:

  1. Process associate is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training.
  2. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality:

  1. Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
  2. The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:

  1. Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Walk in Details :

Walk – in Date : 8th November

Walk – in Time : 2.00 PM – 6.00 PM

Venue : Cognizant Technology Solutions, Mindspace, Building No. 9, 2nd Floor, Airoli East, Navi Mumbai

Contact – Shweta

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