Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
Cognizant seeking fresher graduates with excellent customer handling skills, having strong managment skills for Non Voice Process Executive role.
Job Designation : Process Executive- Customer Service Associate
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Familiarity with Windows, Microsoft Office & Browsing Internet resources.
- Good knowledge of MS office applications.
- Ability to use a desktop computer system.
- Excellent documentation skills.
- Good process knowledge and business management skills.
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to communicate correctly and clearly with all customers
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to work overtime as required by business
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
Job Description :
The process associate is expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions or concerns.
Productivity:
- Process associate is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training.
- The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality:
- Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
- The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback:
- Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.
Walk in Details :
Walk – in Date : 8th November
Walk – in Time : 2.00 PM – 6.00 PM
Venue : Cognizant Technology Solutions, Mindspace, Building No. 9, 2nd Floor, Airoli East, Navi Mumbai
Contact – Shweta
