Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice process.
Job Designation : Customer Support Associate – Voice
Qualification : Bachelors Degree
Experience : Freshers / Experienced
Skill Set :
- Familiarity with Windows, Microsoft Office & Browsing Internet resources.
- Ability to communicate correctly and clearly with all customers.
- Ability to use a desktop computer system.
- Excellent documentation skills and typing skills.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Excellent communication skills (written and verbal).
Job Description :
- Map, evaluate, and report data in order to manage client recommendations.
- Read carefully and understand the given data which could be of any type/ format
- Perform general research and extensive research (when required) and correctly interpret the available information
- Quick decisive skills to compare, analyze and judge the better search algorithm
- Evaluate the search results/ queries and rate them by following the available guidelines
- Properly read and understand the given data and then match/ map to correct and relevant categories
- Ensure the quality, accuracy, and timeliness of all Data Science Curation/QA Activities.
- Collaborate with team members to identify process targets.
- Test and provide feedback for all new data science activity cases and features before release to clients ensuring that they meet accuracy within the given thresholds.
- Able to provide necessary detailed feedback to Data science engineers/QA Engineers.
- Coordinate to resolve data issues including inaccuracies, late/missing data or unexpected formatting.
- Recommend Activity wise improvements or corrections to Data Science Engineers/QA Engineers..
- Ensure to be confidential regarding Client related Tools/projections/data
- Should be able to create Training Material based on the activity
- Train New Joinees and mentor them to be at par with existing folks
Walk-in Details :
Walk-in Date : 9th October
Walk-in Time : 9.30 AM – 1.00 PM
Venue : Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
Contact – Koojitha
