Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice.

Job Designation : Customer Support Associate – Voice

Qualification : Bachelors Degree

Experience : Freshers / Experienced

Skill Set :

Skill Set :

  1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
  2. Ability to communicate correctly and clearly with all customers.
  3. Ability to use a desktop computer system.
  4. Excellent documentation skills and typing skills.
  5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  6. Good comprehension skills ability to clearly understand and state the issues customers present.
  7. Excellent communication skills (written and verbal).

Job Description :

  1. Responsible for handling calls and chat and providing customer support,
  2. Identify and relate with various customer needs and scenarios,
  3. Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets
  4. Analyze and process transactions accurately & on time.
  5. Document all transactions completed in a day.
  6. Make significant contribution towards collecting metrics on processes
  7. Maintain positive and cooperative working relationships with all.
  8. Collaborate with the team to achieve common goals.
  9. Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
  10. Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.

Walk-in Details :

Walk-in Date : 25 June – 29 June

Walk-in Time : 10.30 AM – 1.00 PM

Address : Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032

Contact – Pavan/ Shifa

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