Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice.
Job Designation : Customer Support Associate – Voice
Qualification : Bachelors Degree
Experience : Freshers / Experienced
Skill Set :
Skill Set :
- Familiarity with Windows, Microsoft Office & Browsing Internet resources.
- Ability to communicate correctly and clearly with all customers.
- Ability to use a desktop computer system.
- Excellent documentation skills and typing skills.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Excellent communication skills (written and verbal).
Job Description :
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets
- Analyze and process transactions accurately & on time.
- Document all transactions completed in a day.
- Make significant contribution towards collecting metrics on processes
- Maintain positive and cooperative working relationships with all.
- Collaborate with the team to achieve common goals.
- Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
- Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
Walk-in Details :
Walk-in Date : 25 June – 29 June
Walk-in Time : 10.30 AM – 1.00 PM
Address : Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032
Contact – Pavan/ Shifa
