Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Cognizant hiring fresher graduates having sound knowledge in programming along with database skills and sound knowledge of testing for the role of Software Data Analyst Trainee .

Job Designation : Software Data Analyst Trainee

Qualification : Bachelor’s Degree

Experience : Freshers / 0 – 3 years

Skill Set :

1. Possess strong technical skills in MS Excel including data analysis and reporting.
2. Demonstrate expertise in Customer Management within the Life Sciences sector.
3. Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
4. Show excellent communication and interpersonal skills for handling customer interactions.
5. Display attention to detail and accuracy in data management and record-keeping.
6. Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
7. Adapt to a hybrid work model and rotational shifts to meet business requirements.
8. Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
9. Ensure compliance with industry standards and company policies in all tasks.
10. Participate in ongoing training and development to stay updated with industry trends and best practices.

Job Description :

1. Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
2. Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
3. Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
4. Monitor and analyze customer feedback to identify trends and areas for improvement.
5. Maintain detailed records of customer interactions and transactions ensuring data integrity.
6. Provide regular reports and updates on customer service metrics to management.
7. Assist in the development and implementation of customer service policies and procedures.
8. Support the training and development of new team members in customer management and complaint handling.
9. Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
10. Ensure compliance with industry regulations and company policies in all customer interactions.

Location : Kolkata, India