Cognizant  engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice process.

Job Designation : Customer Support Associate – Voice

Qualification : Bachelors Degree

Experience : Freshers / Experienced

Skill Set :

  1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
  2. Ability to communicate correctly and clearly with all customers.
  3. Excellent customer handling skills,
  4. Ability to use a desktop computer system.
  5. Excellent documentation skills and typing skills.
  6. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  7. Good comprehension skills ability to clearly understand and state the issues customers present.
  8. Excellent communication skills (written and verbal).

Job Description :

  1. Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  2. Provide accurate information to customers regarding products/services offered by the company.
  3. Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
  4. Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
  5. Collaborate with team members to achieve common goals and improve overall process efficiency.

Walk-in Details :

Walk – in Date : 26th November

Walk- in Time : 11.00 AM – 2.00 PM

Venue : Cognizant technology solutions, F3 Building – Manyata Tech Park Rd, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Contact – Vaibhavi

Things to Carry

  1. Updated Resume
  2. Passport size photograph

Photocopy of the below documents to be carried.

  1. Aadhar card
  2. PAN Card
  3. Voter ID / Passport
  4. Educational documents such as Provisional, Degree certificate, Consolidated Marksheet, Semester marksheets

Related Jobs