Cognizant  engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.

Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice process.

Job Designation : Customer Support Associate – Voice

Qualification : Bachelors Degree

Experience : Freshers / Experienced

Skill Set :

  1. Familiarity with Windows, Microsoft Office & Browsing Internet resources.
  2. Ability to communicate correctly and clearly with all customers.
  3. Ability to use a desktop computer system.
  4. Excellent documentation skills and typing skills.
  5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  6. Good comprehension skills ability to clearly understand and state the issues customers present.
  7. Excellent communication skills (written and verbal).

Job Description :

  1. Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  2. Provide accurate information to customers regarding products/services offered by the company.
  3. Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
  4. Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
  5. Collaborate with team members to achieve common goals and improve overall process efficiency.

Walk-in Details :

Walk – in Date : 21st November

Walk- in Time : 9.30 AM – 1.00 PM

Venue : Cognizant technology solutions,  Ground floor, ISC-1, Nanakramguda, Financial district,  Gachibowli, Hyderabad, Telangana 500032

Contact –  Koojitha

Eligibility Criteria.

  1. Any graduates – 2022 to 2024 graduates (2024 passing out candidates should have all semester original marksheet, except last semester).
  2. No backlogs/ Arrears.
  3. Candidates pursuing graduation/post-graduation are not eligible.
  4. Willing to work in Night shift.

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