Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice process.
Job Designation : Customer Support Associate – Voice
Qualification : Bachelors Degree
Experience : Freshers / Experienced
Skill Set :
- Familiarity with Windows, Microsoft Office & Browsing Internet resources.
- Ability to communicate correctly and clearly with all customers.
- Excellent customer handling skills,
- Ability to use a desktop computer system.
- Excellent documentation skills and typing skills.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Excellent communication skills (written and verbal).
Job Description :
- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
- Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
- Collaborate with team members to achieve common goals and improve overall process efficiency.
Walk-in Details :
Walk – in Date : 26th November
Walk- in Time : 11.00 AM – 2.00 PM
Venue : Cognizant technology solutions, F3 Building – Manyata Tech Park Rd, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045
Contact – Vaibhavi
Things to Carry
- Updated Resume
- Passport size photograph
Photocopy of the below documents to be carried.
- Aadhar card
- PAN Card
- Voter ID / Passport
- Educational documents such as Provisional, Degree certificate, Consolidated Marksheet, Semester marksheets
