Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Cognizant hiring fresher graduates for Technical Lead!

Job Designation : Technical Lead!

Qualification : Bachelor’s Degree

Experience : Freshers

Skill Set :

1. Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
2. Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
3. Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
4. Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
5. Assist team members, service teams, and customers as needed.
6. Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
7. Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
8. Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.

Job Description :

1. Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
2. Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
3. Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
4. Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
5. Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
6. Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
7. Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
8. Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.

Location :Pune, India