Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Cognizant hiring fresher graduates for Technical Lead!
Job Designation : Technical Lead!
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
- Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
- Monitor incident progress, resolve issues, and ensure implemented solutions are documented thoroughly.
- Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
- Assist team members, service teams, and customers as needed.
- Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
- Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning.
- Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.
Job Description :
- Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
- Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
- Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
- Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
- Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
- Escalation Management: Experience in escalating issues appropriately and following up with Problem and Incident Management processes.
- Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices.
- Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.
Location :Pune, India
