Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice.

Job Designation : Customer Support Associate 

Qualification : Bachelors Degree

Experience : Freshers

Skill Set :

1. Ability to work independently.
2. Good communication skills, both verbal and oral
3. Quick learner and adaptable to learn new processes, concepts, and skills.
4. Organized and able to manage time and tasks efficiently.
5. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
6. Have a neutral mindset towards different video content that needs classification, regardless of the content itself.
7. Result-oriented, self-motivated, independent and inquisitive
8. Able to thrive in a fast-paced and team-oriented environment.

Job Description :

1. Responsible for handling calls and chat and providing customer support,
2. Identify and relate with various customer needs and scenarios,
3. Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets
4. Analyze and process transactions accurately & on time.
5. Document all transactions completed in a day.
6. Make significant contribution towards collecting metrics on processes
7. Maintain positive and cooperative working relationships with all.
8. Collaborate with the team to achieve common goals.

Walk-in Details :

Walk-in Date : 9th February 2025

Walk-in Time : 09.00 AM – 1.00 PM

Address : 3rd Floor, Brilliant Titanium, Plot No. 9, Scheme Number 78, Part II, Scheme 78, Vijay Nagar, Indore, Madhya Pradesh 452010