Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix is hiring freshers for Representative, Operations

Job Designation : Representative, Operations

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Good written and oral communication skills.
2. Excellent mathematical and analytical skills.
3. Good knowledge of Excel , Advanced Excel, Google sheets and other MS Office products.
4. Knowledge of VBA / Macros will be an advantage
5. Knowledge of Power Bi or Google Studio
6. Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
7. Self-starter, sense of urgency, and works well under pressure.
8. Strong attention to detail.
9. Highly professional and able to develop strong business partnerships

Job Description :

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5.  Maintain basic knowledge of client products and/or services
6.  Prepare complete and accurate work including appropriately notating accounts as required
7.  Participate in activities designed to improve customer satisfaction and business performance
8.  Offer additional products and/or services
9.  Track, document and retrieve information in call tracking database

Location : Thane, India