Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is hiring freshers for Representative, Operations
Job Designation : Representative, Operations
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Good written and oral communication skills.
- Excellent mathematical and analytical skills.
- Good knowledge of Excel , Advanced Excel, Google sheets and other MS Office products.
- Knowledge of VBA / Macros will be an advantage
- Knowledge of Power Bi or Google Studio
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Highly professional and able to develop strong business partnerships
Job Description :
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
Location : Thane, India
